RETURNS & EXCHANGES
At Punky Monkey Boutique, we are happy to accept returns if you are not 100% satisfied and will exchange, issue a store credit or refund for the amount of the item(s) purchased. Please review our full return policy below.
- Returns are for store credit, exchange or refund for item(s) only. Shipping charges will not be refunded.
- All returns/exchanges must be done within 5 days of your order receipt.
- Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
- Sale items, flash sale items, accessories and intimates are FINAL SALE and may not be returned for any reason.
- Shoes must be returned in their original box and placed inside an additional protective shipping safe box/bag to be eligible for return. If there is any damage to the shoebox, your return will not be accepted.
- Damaged or defective items must be reported within 3 days of receiving merchandise. Please contact us at firstname.lastname@example.org for assistance with your exchange or refund.
Please allow 2-3 weeks for your return to be received and processed. Please make note of your return tracking information to see when it arrives.
Items not meeting the above guidelines will be returned to you at your expense, after 30 days all non returnable merchandise will be donated. For additional information on returns, or if you have a question, please email us at email@example.com.